Sunday Gluttony

I’m sitting in a fast-food chain in Box Hill North on this sunny, friendly Sunday as the last throes of Winter attempt to make themselves known by occasionally pushing a cloud across the sky; temporarily blocking the dominating sunshine.

It is only now, as I began writing this that I realise how very desperate things have gotten if I’ve found myself sitting in an establishment I despise, buying a $4.15 burnt coffee just so I can take advantage of their slow internet connection. I’m totally aware that my first world problems are apparent here – but it’s been a tough three weeks!

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The Art of the Complaint Letter

I don’t like bad customer service. That’s not so unusual. A lot of people, especially nowadays, can spend at least two to three minutes a day complaining about a negative experience they’ve had with a Customer Service Operator; be it at their local supermarket, on the phone or at a restaurant.

But I really don’t like bad customer service. I could spend all day and all night talking about the various people that wrong me throughout the day when they’re representing the companies they work for.

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